INTERNATIONAL STUDENTS


COMPLAINTS PROCEDURES

If you have a complaint it should be taken in the first instance to your Course Trainer or the Manager, for discussion. It will be discussed with you and the various options available and if necessary discuss any other parties involved in an attempt to solve it. If the complaint is unable to be resolved satisfactorily then it can be taken to the General Manager.

If still not resolved then the complaint can be taken to:

New Zealand Qualifications Authority Ph: 0800 697 296

Or If the complaint is of a financial/contractual nature, NZQA will refer it to the Dispute Resolution Scheme (DRS) operator iStudent Complaints. Information about the Dispute Resolution Scheme operator can be found at www.istudent.org.nz

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