OUR COURSES

  • Conference, Events
    & Tourism Management

    Level 5

    Campus

    Start Date

    05 FEB 2018
    05 MAR 2018
    04 JUN 2018
    26 JUN 2017
    17 JUL 2017
    04 SEP 2017**
    30 JAN 2017
    06 MAR 2017
    05 FEB 2018
    05 MAR 2018
    04 JUN 2018
    05 FEB 2018
    05 MAR 2018
    04 JUN 2018
    05 FEB 2018
    05 MAR 2018
    04 JUN 2018
    05 FEB 2018
    05 MAR 2018
    04 JUN 2018
    not available at this campus

    End Dates

    01 NOV 2019
    01 NOV 2019
    10 APR 2020
    12 APR 2019
    12 APR 2019
    12 APR 2019
    28 SEP 2018
    28 SEP 2018
    01 NOV 2019
    01 NOV 2019
    10 APR 2020
    01 NOV 2019
    01 NOV 2019
    10 APR 2020
    01 NOV 2019
    01 NOV 2019
    10 APR 2020
    01 NOV 2019
    01 NOV 2019
    10 APR 2020
    n/a

    Status

    ENROL NOW
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    FULL
    FULL
    FULL

    Duration

    2 years

    Course Cost

    Domestic
    $18,222

    International
    $29,900

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 Year One - Certificate in Airline, Travel & Tourism Level 3 and Certificate in Conference & Event Planning Level 4
 Year Two - Diploma in Tourism & Travel Management Level 5

COURSE CONTENT

Airline Travel & Tourism Course Content

Career Opportunities

Explore all the different options available to you in the diverse and exciting world of Tourism. Learn more about the many options a career within an airline, cruise company, hotel, tourist attraction, travel agency or iSite could offer you. The employment modules included in this qualification are First Impressions, Who am I?, Stepping Stones, CV Writing, Interview Skills and Go Rentals.

Communication, Customer Service & Sales

The importance of effective communication, providing outstanding customer service and selling travel are some of the key skills employers are seeking. Bringing this altogether in a fun and interactive way makes for a real life experience that will ensure you are confident to use your skills in a workplace.

Uniquely New Zealand

Learn all about how Aoterora and Middle Earth offers visitors a breath taking experience with stunning scenery, such as our glaciers and lakes through to our geothermal landscapes, and beautiful beaches. There is everything from adventure activities such as bungy jumping, through to walking in untouched alpine valleys, encountering whales, dolphins, and unique wildlife, while enjoying food and world-class wines.

Maori Tourism

Our Maori Culture is what makes us unique to the world. This course covers the role Maori Culture plays in the tourism industry and includes looking at Māori cultural experiences, tour packages, attractions and activities as well as authentic souvenirs and manaakitanga.

Computer Reservations Systems

During this module you will learn how to use Amadeus, an airline computer reservations system which is used by many of the leading Travel Agencies in New Zealand. Understanding of Computer Reservations can easily be applied to other systems as well so gives you some great hands on skills that can be used in a number of areas of the industry.

Certificate in Conference & Event Planning Course Content
Running a Successful Event

Not only will you learn the very important detail, such as how to create a run sheet for an event or determining what audio visual requirements are needed, you will also learn about how to build those very important client relationships to enable you to develop a successful career.

Venue and Site Visits

Investigating venue options and understanding the requirements for a variety of functions, events and conferences gives you the big picture of the vast array of different areas that you could be involved in when working in this sector.

Sponsorship for a conventions and incentives industry project

This module has you looking at who might be a potential sponsor for a conventions and incentives industry project. It looks at how to prepare and present an offer to potential sponsors.

Marketing Plans

This really interesting module covers how to establish marketing objectives and prepare a budget for a marketing plan, while also developing a programme for implementation.

Legal and Financial Matters

Learn about the legal and taxation laws you need to be aware of when working with clients and how to prepare a budget for a convention or special event.

Effective Communication and Client Relationships

As any role in this industry involves working closely with clients, it is important to develop strong communication and sales strategies. The on going relationship with the client is vital and therefore this modules covers what you need to do to deliver excellent customer service.

Environmental Sustainability

How important is it to clients that your organisation is environmentally sustainable? Learn how environmental sustainability relates to the conventions and incentives industry and the effects a conventions and incentives industry project can have on the environment.

Diploma in Tourism & Travel Management Course Content
Walt Disney World

The inclusion of Walt Disney World in the diploma means students will analyse and evaluate the beginning and growth of a world renowned tourism company and gain an understanding of the business operations including organisational structure, roles, and suppliers.

The New Zealand Tourism Industry

New Zealand is unique and offers a range of tourism products to different markets. This component looks at the inter-relationships between attractions and activities, amenities, and accessibility, and analyses both a tourist destination within New Zealand in terms of its strengths and weaknesses.

Conference and Events

This growing industry – conference and events comes to life as you look at how to determine client needs and analyse and evaluate different conference and event venues in terms of their unique offering and against a client brief.

Marketing a tourism attraction

What is involved in marketing a tourism attraction? Given the online presence every tourism attraction needs to have, what is the best way to market and promote an attraction?

Study Tour One – Hobbiton Movie Set Tours & Waitomo Adventures

Experience two New Zealand iconic tourism attractions in this North Island Study tour. Meet with management from both organisation and hear their stories about the challenges they have faced in keeping their business at the forefront of the industry. Both of these companies have highly trained guides which you will experience as part of this study tour and both companies offer a completely different tourism experience. On return you will complete a marketing plan for one of the businesses.

Accounting and Financial Statements

An important part of business to be able to understand accounting and the impact this has on a business. This interesting module prepares you to be able to explain the nature of accounting and accounting concepts; explain and classify transactions according to their effect on the expanded accounting equation; and prepare financial statements for an entity as part of the business process of tourism.

Cruise Ship Tourism

The cruise ship industry is not just growing in New Zealand but also worldwide. Learn about the development of this major industry, the profile of cruise passengers, and discuss the perceived value of cruising for the customer and the destinations. The practical application will see you establish customer needs, compare cruise companies, and quote prices.

Human Resources

All successful tourism businesses understand the importance of having great people on the team. Staff who care and are passionate about the product. the key elements that make up Human resources from recruitment and induction through to appraisals and performance management. This module prepares you prior to your study tour will you will talk about the HR practices of the various companies and how they manage them

Customer Service and Sales Management

This module covers the importance of relationship building and how this impacts on business growth. Look at essential communication skills, and selling tools used in travel and tourism, as well as demonstrating business procedures for dealing with customer dissatisfaction.

ENTRY CRITERIA

National Certificate in Tourism Level 2
  • Applicants must be a minimum of 17 years of age on entry to the course.
  • Have NCEA Level 1 (80 credits) OR equivalent unit standards, course of study or work experience deemed equivalent.
All Level 3 Certificates
  • Applicants must be a minimum of 17 years of age on entry to the course.
  • Have NCEA Level 2 (60 credits) plus NCEA Level 1 (80 credits) OR equivalent unit standards, course of study or work experience deemed equivalent.
All Level 4 Certificates
  • Applicants must have completed the Certificate in Airline, Travel and Tourism.
All Level 5 Certificates
  • Domestic students must have completed the National Certificates in Travel L3 & 4 or an equivalent qualification.
  • Achieved a high level of attendance on previous courses undertaken
  • Have successfully passed an assessment with the Campus Manager showing the ability to read and understand textbooks and ability to write an essay
International Students
  • All international students must be a minimum of 18 years of age at the start of all courses. (18 years of age on day 1 of your course as per code of practice requirements)
  • 4 years of secondary school or equivalent work experience
  • English Language Proficiency as outlined on our websitewww.nzschooloftourism.co.nz

SPECIAL FEATURES

Study Tour – Hobbiton Movie Set Tours & Waitomo Adventures

Experience two New Zealand iconic tourism attractions in this North Island study tour. Meet with management from both organisations and hear their stories about the challenges they have faced in keeping their business at the forefront of the industry. Both of these companies have highly trained guides which you will experience as part of this study tour and both companies offer a completely different tourism experience. On return you will complete a marketing plan analysing how they use social media as a marketing tool.

Study Tour – AJ Hackett Bungy, Real Journeys & Skyline Skyrides

In Queenstown, you will visit three major tourism companies in New Zealand, each offering a different experience for tourists. AJ Hackett will share what it is like to be a leading adventure tourism company and how they recruit, induct and train the hundreds of staff they employ. Real Journeys is an iconic Queenstown company and offers a large product range. Hear from their management team about their recruitment strategy across a large range of roles and locations. Skyline Skyrides will also share their customer service strategy and how they manage to stay focused on delivering an outstanding customer experience. On return from Queenstown, you will be able to take the knowledge you have learnt to complete a Queenstown Destination & Human Resources project based on the companies you have visited.

Employment Expo

Successful completion of the Diploma programme gives you a golden ticket to the employment expo. You will get first priority to meet with the industry that you want, which are held in most of our campus locations.

International Study Tour

This is an optional extra for those Diploma students who wish to partake in an international study tour; visiting resorts and attractions either in Fiji, Australia, or other international destination. Experience international check-in, passport control, airport security and international flights as well as increasing your knowledge.

International Internship Opportunities

We currently offer three international internships for students:

Walt Disney World
Ski Canada
Club Med

These international internships will be an impressive addition to your CV and may allow you to shorten your Diploma study in class to 24 weeks.*

*Subject to NZQA approval

Accor Hotel Management Programme

Diploma students who are are the ‘best of the best’, can be hand selected from the course to be interviewed for the Accor Management Programme. This Hotel Management programme is 18 months long and designed to fast tracking applicants into operation supervisory roles within the Accor Group – Ibis, Novotel, Sofitel, Mercure, Pullman and others. During the programme, participants gain experience on how the business works inside and out. This includes everything from managing customer relationships to practical experience working in key operational departments. There is a strong focus on building technical, leadership and people management skills along the way.

QUALIFICATION GAINED

  •  National Certificate in Tourism (Core Skills) Level 3
  • National Certificate in Travel Level 3
  • National Certificate in Tourism Conventions and Incentives Level 4
  • New Zealand Diploma in Tourism & Travel  Level 5
  • Amadeus Certificate (Computerised Reservation System)
  • Diploma in Tourism & Travel Management Level 5
New Zealand School of Tourism Certificates:
  • Certificate in Airline, Travel & Tourism
  • Certificate in Conference & Event Planning
  • Diploma in Tourism & Travel Management

NEXT STEP

You have a choice once you graduate from this qualification to either seek employment or consider going on and doing a Level 4 qualification.
Choose from:
Certificate in Tourism Hotel & Airline Operations or
Certificate in International Flight Attending Level 4

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