Payment of Deposit and Course Fees/Trust Account

A deposit is required with your enrolment form, with the balance of fees due within seven days of course commencement. All monies are banked into the Public Trust who administers the fees as per the legislative requirement Section 236A of the Education Act 1989. The money is withdrawn in stages as the course is completed. Should payment for the course not be received by the sixth week of the course, then the student will be liable for any legal or collection costs incurred.


All applicants will need to meet the eligibility criteria and pass an entry test & interview. Preferential placements may be given during periods of high demand to applicants who have NCEA level 2, are in (or have completed) year 13 at secondary school and have held a position of leadership.

Refund and Cancellation Policy

The following withdrawal and refund policy applies to your course fees paid as per the Education Act 1989: (i) Students enrolled for a course of study may withdraw from that course from enrolment and up to seven days after the first day of the course for which attendance of students at the Campus is required. If withdrawal from that course also constitutes withdrawal from the Campus as a whole, the student is entitled to a refund of all payments made, less $500 or 10% of any amount paid, whichever is the lesser amount. (ii) If the student withdraws from one course and transfers to another course at either the same or an alternative campus an Administration Fee of up to $250.00 may be charged. Notices of withdrawal from a course must be made to the Campus in writing. (iii) No refunds will be considered seven days after the first day of course commencement. We reserve the right to cancel training courses due to insufficient demand, unavailability of suitable training staff or facilities or similar major problems. In all cases if you are enrolled on the cancelled course you will be offered alternative training dates or a full refund.

Course Cost includes:

Course Cost excludes:

Optional international field trip on all Diploma/Management Courses

The educational includes international flights, accommodation, airport transfers, hotel inspections, and possible sightseeing depending on destination. Estimated cost is $1,000.00 for 3 - 4 days for Australia or a South Pacific Island. This estimate excludes departure taxes, meals, insurance and possibly domestic fares if flights depart from Auckland. We would recommend you have at least NZD50.00 - NZD100.00 per day for your expenses. Due to Government regulations any overseas field trip cannot be paid for using a student loan or allowance. Students will need to raise finance for these trips themselves.

Recognition of Prior Learning

New Zealand School of Tourism have a policy for recognition of prior learning. A form can be requested for this, and will be processed within one week for no additional cost.

Credit Transfer

New Zealand School of Tourism has a policy of recognising the transfer of credits from other New Zealand training establishments to us. For students who have already completed some of the unit standards included in the course there are some other options available to you. Not all training establishments have this as their policy however, so you may not be able to transfer your credits from us to another training establishment.

Complaints Procedures

If you have a complaint it should be taken in the first instance to your Class Tutor or the Head of Studies, for discussion. It will be discussed with you, along with the various options available, and if necessary discussed with any other parties involved and the Campus Manager, in an attempt to solve it. If the complaint is unable to be resolved satisfactorily, then it can be taken to the General Manager. If still not resolved then the complaint can be taken to: New Zealand Qualifications Authority Ph: (04) 802-3000

Course Content

New Zealand School of Tourism reserves the right to alter a course if deemed necessary and is not liable to any student if contracted services cannot be provided for any reason such as withdrawal of agreement from airlines, political unrest in a country, strikes, price increases from suppliers etc. There is no refund for any part of the course not provided or undertaken for whatever reason. Certain criteria must be reached before students can go on the field trips, and carry on to completing Level 4 or International Flight Attending. Failure to reach these criteria will result in students unable to participate with no refund owing. If students are absent from class a medical certificate is required in order for you to make up the class with another group. Joining another group will not be possible however, if you are absent when your educational is on or if you had failed to meet the criteria.

Access to Studylink

I authorise New Zealand School of Tourism to contact Studylink as and when necessary to establish my loan and/ or allowance status, and to check on the progress of the application. I understand that any information obtained will be kept confidential.


To qualify as a domestic student, and so be entitled to the Government tuition subsidy, you must be a citizen of New Zealand (including students from the Cook Islands, Tokelau, or Niue who have New Zealand citizenship) or a permanent resident of New Zealand or a citizen or permanent resident of Australia residing in New Zealand. You must provide evidence of citizenship or permanent residency and to do so you must produce one of the following: You can bring the original documentation to the enrolment desk, alternatively please provide a certified copy. This means a photocopy of your original document, signed as being a true and accurate copy by a Justice of the Peace (JP), Barrister or Solicitor, Notary Public, Court Register or Deputy Registrar, Member of Parliament, Land Transport New Zealand, Public trust, or local authority employee designated for this purpose. When a learner is in a remote community and unable to access a person listed in the Oaths and Declarations Act, a member of the New Zealand Police, school principal, minister of religion, or general practitioner is acceptable. Please note that your name, date of birth and residency as entered on this enrolment will be included in the National Student Index, and will be used in an Authorised Information Matching programme with the New Zealand Birth Register.


In the event of New Zealand School of Tourism LTD going in to liquidation, Public Trust will be holding the unused portion of the course for which the student has paid. If students wish they could complete any remaining units that the company have developed, by distance learning. This may allow students to complete the course from home. New Zealand School of Tourism will actively try and place students with other providers and negotiate a reduced cost for the balance of any training.


If accepted onto the programme, I agree to comply with the protocol as outlined in the Student Handbook, available on request or download from I understand that completion of this course does not guarantee me a position of employment and that a criminal conviction may also prevent the offer of employment with any company. I understand that airlines may require applicants to undergo and pass medical and security checks depending on the position. I will ensure that all fees are paid as per the fees schedule stated in the prospectus. I declare that all the information I have supplied on this form and any attached documentation to be true and complete and I acknowledge that New Zealand School of Tourism may suspend my enrolment if false information has been supplied or required information not supplied by the due date. I authorise New Zealand School of Tourism to collect, store and use any personal information about me for its purposes in accordance with the outline in the Privacy Act 1993. I also understand the additional costs that are required, which are excluded from the course costs and are listed on this form.



- The Institute collects and stores information from this form to: In signing this enrolment form you authorise such disclosure on the understanding that the Institute will observe the conditions governing the release of information, as set out in the Privacy Act 1993, the Education Act 1989 and other relevant legislation. You may request to see any information held about you and request that any errors in that information be amended or noted. To do so, contact the Enrolments Officer. NB: The Privacy Act came into force on 1 July 1993 with the stated aim of protecting the privacy of natural persons. It requires the Institute to collect, hold, handle, use and disclose personal information in accordance with the twelve information privacy principles in the Act which can be viewed on the Privacy Commissioner's web site: http://

Supply of Information to Government Agencies and Other Organisations

The Institute supplies data collected on this form to government agencies, including: Those agencies use the data collected from tertiary education organisations to: The Institute may add your personal details (name, date of birth and residency) to the National Student Index, which is managed by the Ministry of Education.

The Ministry of Education may supply data collected on this form to Statistics New Zealand for the purposes of integrating data with data collected by other government agencies, subject to the provisions of the Statistics Act 1975. Integrated data is used for the production of official statistics, to inform policy advice to government and for research purposes.

When required by law, the Institute releases information to government agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development, and the Accident Compensation Corporation (ACC).

Information collected on this form may be supplied to other educational organisations for the purpose of verifying academic records.


- In signing this enrolment form you undertake to pay all fees as they become due, and to meet any late fees and collection charges associated with debt recovery. The Institute’s policy on withdrawal and refund of fees may be obtained from the Enrolments Officer.


- In signing this enrolment form you undertake to comply with the published rules and policies of the Institute with regard to attendance, academic integrity and progress, conduct and use of information systems. For a copy of these please refer to the Student Handbook at or ask for a copy from campus.


- If you have supplied a National Student number on this enrolment form, and your National Student Index status is verified, you are deemed to have declared that you are the legitimate owner of the claimed identity.

Applicant under 18-Guardian Responsibility

If at the time signing this application the applicant is under 18 years of age, then the Guardian agrees and acknowledges that in consideration of the Applicant being accepted onto the programme they will take full and unconditional responsibility for payment of any amounts due under this agreement.