Payment of Deposit and Course Fees/Trust Account
A deposit is required with your enrolment form, with the balance of fees due within seven days of course
commencement. All monies are banked into the Public Trust who administers the fees as per the legislative
requirement Section 236A of the Education Act 1989. The money is withdrawn in stages as the course is completed.
Should payment for the course not be received by the sixth week of the course, then the student will be liable for any
legal or collection costs incurred.
All applicants will need to meet the eligibility criteria and pass an entry test & interview. Preferential placements may
be given during periods of high demand to applicants who have NCEA level 2, are in (or have completed) year 13 at
secondary school and have held a position of leadership.
Refund and Cancellation Policy
The following withdrawal and refund policy applies to your course fees paid as per the Education Act 1989:
(i) Students enrolled for a course of study may withdraw from that course from enrolment and up to seven
days after the first day of the course for which attendance of students at the Campus is required. If
withdrawal from that course also constitutes withdrawal from the Campus as a whole, the student is
entitled to a refund of all payments made, less $500 or 10% of any amount paid, whichever is the lesser
(ii) If the student withdraws from one course and transfers to another course at either the same or an
alternative campus an Administration Fee of up to $250.00 may be charged. Notices of withdrawal from
a course must be made to the Campus in writing.
(iii) No refunds will be considered seven days after the first day of course commencement.
We reserve the right to cancel training courses due to insufficient demand, unavailability of suitable training staff or
facilities or similar major problems. In all cases if you are enrolled on the cancelled course you will be offered
alternative training dates or a full refund.
Course Cost includes:
- GST (Government Goods and Services Tax)
- NZQA fees
- All tuition, workbooks, manuals, and resources
- All outside visits
- The cost of transport, accommodation & possibly some activities on domestic study tours
Course Cost excludes:
- Personal stationery
- Lost, destroyed or stolen workbooks: $10.00 per workbook.
- Uniform/corporate grooming requirements
- The following domestic educational components are not included:
- Transportation from home to the airport/transport station
- Any meals and drinks and items of a personal nature
- Any optional activities over & above those included
Optional international field trip on all Diploma/Management Courses
The educational includes international flights, accommodation, airport transfers, hotel inspections, and possible
sightseeing depending on destination. Estimated cost is $1,000.00 for 3 - 4 days for Australia or a South Pacific Island.
This estimate excludes departure taxes, meals, insurance and possibly domestic fares if flights depart from Auckland.
We would recommend you have at least NZD50.00 - NZD100.00 per day for your expenses.
Due to Government regulations any overseas field trip cannot be paid for using a student loan or allowance.
Students will need to raise finance for these trips themselves.
Recognition of Prior Learning
New Zealand School of Tourism have a policy for recognition of prior learning. A form can be requested for this,
and will be processed within one week for no additional cost.
New Zealand School of Tourism has a policy of recognising the transfer of credits from other New Zealand
training establishments to us. For students who have already completed some of the unit standards included in
the course there are some other options available to you. Not all training establishments have this as their
policy however, so you may not be able to transfer your credits from us to another training establishment.
If you have a complaint it should be taken in the first instance to your Class Tutor or the Head of Studies, for
discussion. It will be discussed with you, along with the various options available, and if necessary discussed with
any other parties involved and the Campus Manager, in an attempt to solve it. If the complaint is unable to be
resolved satisfactorily, then it can be taken to the General Manager. If still not resolved then the complaint can
be taken to:
New Zealand Qualifications Authority Ph: (04) 802-3000
New Zealand School of Tourism reserves the right to alter a course if deemed necessary and is not liable to any
student if contracted services cannot be provided for any reason such as withdrawal of agreement from airlines,
political unrest in a country, strikes, price increases from suppliers etc. There is no refund for any part of the
course not provided or undertaken for whatever reason. Certain criteria must be reached before students can
go on the field trips, and carry on to completing Level 4 or International Flight Attending. Failure to reach these
criteria will result in students unable to participate with no refund owing. If students are absent from class a
medical certificate is required in order for you to make up the class with another group. Joining another group
will not be possible however, if you are absent when your educational is on or if you had failed to meet the
Access to Studylink
I authorise New Zealand School of Tourism to contact Studylink as and when necessary to establish my loan and/
or allowance status, and to check on the progress of the application. I understand that any information obtained
will be kept confidential.
To qualify as a domestic student, and so be entitled to the Government tuition subsidy, you must be a citizen of
New Zealand (including students from the Cook Islands, Tokelau, or Niue who have New Zealand citizenship) or a
permanent resident of New Zealand or a citizen or permanent resident of Australia residing in New Zealand. You
must provide evidence of citizenship or permanent residency and to do so you must produce one of the
You can bring the original documentation to the enrolment desk, alternatively please provide a certified copy.
This means a photocopy of your original document, signed as being a true and accurate copy by a Justice of the
Peace (JP), Barrister or Solicitor, Notary Public, Court Register or Deputy Registrar, Member of Parliament, Land
Transport New Zealand, Public trust, or local authority employee designated for this purpose. When a learner is
in a remote community and unable to access a person listed in the Oaths and Declarations Act, a member of the
New Zealand Police, school principal, minister of religion, or general practitioner is acceptable.
Please note that your name, date of birth and residency as entered on this enrolment will be included in the
National Student Index, and will be used in an Authorised Information Matching programme with the New
Zealand Birth Register.
- Birth certificate with place of birth stated as New Zealand, Cook Islands, Tokelau, or Niue
- New Zealand passport
- A statement of Whakapapa, including date of birth, countersigned by a kaumatua
- Certificate of citizenship or letter of confirmation
- Proof of New Zealand Residency
- Australian learners who are living in NZ must supply one of the following documents: birth certificate,
Australian passport, or a current Returning Resident's Visa if you are an Australian Permanent Resident
In the event of New Zealand School of Tourism LTD going in to liquidation, Public Trust will be holding the
unused portion of the course for which the student has paid. If students wish they could complete any
remaining units that the company have developed, by distance learning. This may allow students to complete
the course from home. New Zealand School of Tourism will actively try and place students with other providers
and negotiate a reduced cost for the balance of any training.
If accepted onto the programme, I agree to comply with the protocol as outlined in the Student Handbook, available on
request or download from www.nzschooloftourism.co.nz/downloads.aspx. I understand that completion of this course
does not guarantee me a position of employment and that a criminal conviction may also prevent the offer of
employment with any company. I understand that airlines may require applicants to undergo and pass medical and
security checks depending on the position. I will ensure that all fees are paid as per the fees schedule stated in the
prospectus. I declare that all the information I have supplied on this form and any attached documentation to be true
and complete and I acknowledge that New Zealand School of Tourism may suspend my enrolment if false information
has been supplied or required information not supplied by the due date. I authorise New Zealand School of Tourism to
collect, store and use any personal information about me for its purposes in accordance with the outline in the Privacy
Act 1993. I also understand the additional costs that are required, which are excluded from the course costs and are
listed on this form.
Privacy - The Institute collects and stores information from this form to:
In signing this enrolment form you authorise such disclosure on the understanding that the Institute will observe the
conditions governing the release of information, as set out in the Privacy Act 1993, the Education Act 1989 and other
relevant legislation. You may request to see any information held about you and request that any errors in that information be amended or noted. To do so,
contact the Enrolments Officer.
NB: The Privacy Act came into force on 1 July 1993 with the stated aim of protecting the privacy of natural persons. It
requires the Institute to collect, hold, handle, use and disclose personal information in accordance with the twelve
information privacy principles in the Act which can be viewed on the Privacy Commissioner's web site: http://
- Manage the business of the Institute (including internal reporting, administrative processes and selection of
scholarship and prize winners).
- Comply with the requirements of the Education Act 1989 and other legislation relating to maintenance of
records and accountability for public funding.
- Supply information to government agencies and other organisations as set out below.
Supply of Information to Government Agencies and Other Organisations
The Institute supplies data collected on this form to government agencies, including:
Those agencies use the data collected from tertiary education organisations to:
- The Ministry of Education.
- The New Zealand Qualifications Authority.
- The Tertiary Education Commission.
- The Ministry of Social Development (in relation to student loans and allowances)
- Immigration New Zealand and the Ministry of Business, Innovation and Employment (for those who are not
New Zealand citizens or permanent residents).
The Institute may add your personal details (name, date of birth and residency) to the National Student Index, which is managed by the Ministry of Education.
- Administer the tertiary education system, including allocating funding.
- Develop policy advice for government.
- Conduct statistical analysis and research.
The Ministry of Education may supply data collected on this form to Statistics New Zealand for the purposes of integrating data with data collected by other government agencies, subject to the provisions of the Statistics Act 1975. Integrated data is used for the production of official statistics, to inform policy advice to government and for research purposes.
When required by law, the Institute releases information to government agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development, and the Accident Compensation Corporation (ACC).
Information collected on this form may be supplied to other educational organisations for the purpose of verifying academic records.
Fees - In signing this enrolment form you undertake to pay all fees as they become due, and to meet any late fees and collection charges associated with debt recovery. The Institute’s policy on withdrawal and refund of fees may be obtained from the Enrolments Officer.
Rules - In signing this enrolment form you undertake to comply with the published rules and policies of the Institute with regard to attendance, academic integrity and progress, conduct and use of information systems. For a copy of these please refer to the Student Handbook at www.nzschooloftourism.co.nz/downloads/ or ask for a copy from campus.
Identity - If you have supplied a National Student number on this enrolment form, and your National Student Index status is verified, you are deemed to have declared that you are the legitimate owner of the claimed identity.
Applicant under 18-Guardian Responsibility
If at the time signing this application the applicant is under 18 years of age, then the Guardian agrees and acknowledges that in consideration of the Applicant being accepted onto the programme they will take full and unconditional responsibility for payment of any amounts due under this agreement.