• Conference, Events
    & Tourism Management

    Level 5


    Start Date

    16 JUL 2018
    04 JUN 2018
    16 JUL 2018
    16 JUL 2018
    30 JUL 2018
    Not Available
    Not Available
    Not Available
    16 JUL 2018
    Not Available
    Not Available
    Not Available
    Not Available
    Not Available
    Not Available

    End Dates

    10 APR 2019
    10 APR 2019
    10 APR 2019
    10 APR 2019
    30 NOV 2018
    10 APR 2019




    1 or 2 years

    Course Cost

    $18,990 Fees Free*


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 Year One - Tourism, Travel & Airline Industry Level 3, plus Tourism, Hotel and Conference & Events Level 4
 Year Two - Diploma in Tourism & Travel Level 5


Open the door to a world of exciting possibilities with this two year Travel & Tourism Management Programme. This premium programme is designed with the aim of a career in tourism management or supervisory positions.

In year 1 we start by training you in the many different areas of the industry such as airline, airport, cruise companies, hotel, tourist attractions, travel agency, iSITE and event management. This will provide you with skills and knowledge to make decisions about which area of the industry interests you the most.

Year 2 is an exciting year with the course focused on Walt Disney World in the first three weeks and then on five top New Zealand tourism companies. Two study tours are included and students will visit Hobbiton, and Waitomo Adventures in the North Island, and Skyline Skyrides, Real Journeys and AJ Hackett Bungy in the South Island. This gives students the opportunity to meet management and learn about the operational side of these businesses.

Modules such as Human Resources, Marketing, Accounting, Sales Strategies, and Workplace Practices, give students knowledge and skills for the future.


** Important Note: courses with a start date marked with ** are a reduced length and do not include 7 weeks of aviation in year 1. Please contact your local campus for more details.


Year 1 - Tourism, Travel & Airline Industry Level 3

Career Opportunities

Explore all the different options available to you in the diverse and exciting world of Tourism. Learn more about the many options a career within an airline, cruise company, hotel, tourist attraction, travel agency or iSite could offer you. The employment modules included in this qualification are First Impressions, Who am I?, Stepping Stones, CV Writing, Interview Skills and Go Rentals.

Communication, Customer Service & Sales

The importance of effective communication, providing outstanding customer service and selling travel are some of the key skills employers are seeking. Bringing this altogether in a fun and interactive way makes for a real life experience that will ensure you are confident to use your skills in a workplace.

Uniquely New Zealand

Learn all about how Aoterora and Middle Earth offers visitors a breath taking experience with stunning scenery, such as our glaciers and lakes through to our geothermal landscapes, and beautiful beaches. There is everything from adventure activities such as bungy jumping, through to walking in untouched alpine valleys, encountering whales, dolphins, and unique wildlife, while enjoying food and world-class wines.

Maori Tourism

Our Maori Culture is what makes us unique to the world. This course covers the role Maori Culture plays in the tourism industry and includes looking at Māori cultural experiences, tour packages, attractions and activities as well as authentic souvenirs and manaakitanga.

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Computer Reservations Systems

During this module you will learn how to use Amadeus, an airline computer reservations system which is used by many of the leading Travel Agencies in New Zealand. Understanding of Computer Reservations can easily be applied to other systems as well so gives you some great hands on skills that can be used in a number of areas of the industry.

Year 1 - Tourism, Hotel, Conference & Event Planning Level 4

Running a Successful Event

Not only will you learn the very important detail, such as how to create a run sheet for an event or determining what audio visual requirements are needed, you will also learn about how to build those very important client relationships to enable you to develop a successful career.

Venue and Site Visits

Investigating venue options and understanding the requirements for a variety of functions, events and conferences gives you the big picture of the vast array of different areas that you could be involved in when working in this sector.

Sponsorship for a conventions and incentives industry project

This module has you looking at who might be a potential sponsor for a conventions and incentives industry project. It looks at how to prepare and present an offer to potential sponsors.

Marketing Plans

This really interesting module covers how to establish marketing objectives and prepare a budget for a marketing plan, while also developing a programme for implementation.

Legal and Financial Matters

Learn about the legal and taxation laws you need to be aware of when working with clients and how to prepare a budget for a convention or special event.

Effective Communication and Client Relationships

As any role in this industry involves working closely with clients, it is important to develop strong communication and sales strategies. The on going relationship with the client is vital and therefore this modules covers what you need to do to deliver excellent customer service.

Environmental Sustainability

How important is it to clients that your organisation is environmentally sustainable? Learn how environmental sustainability relates to the conventions and incentives industry and the effects a conventions and incentives industry project can have on the environment.

Year 2 - Diploma in Tourism & Travel Level 5

Walt Disney World

The inclusion of Walt Disney World in the diploma means students will analyse and evaluate the beginning and growth of a world renowned tourism company, and gain an understanding of the business operations including organisational structure, roles, and suppliers.

The New Zealand Tourism Industry

New Zealand is unique and offers a range of tourism products to different markets. This component looks at the interrelationships between attractions and activities, amenities and accessibility, and analyses both a tourist destination within New Zealand in terms of its strengths and weaknesses.

Conference and Events

This growing industry – conference and events comes to life as you look at how to determine client needs and analyse and evaluate different conference and event venues in terms of their unique offering and against a client brief.

Marketing a Tourism Attraction

What is involved in marketing a tourism attraction? Given the online presence every tourism attraction needs to have, what is the best way to market and promote an attraction?

Study Tour One – Hobbiton Movie Set Tours & Waitomo Adventures

Experience two New Zealand iconic tourism attractions in this North Island Study tour. Meet with management from both organisations and hear their stories about the challenges they have faced in keeping their business at the forefront of the industry. Both of these companies have highly trained guides which you will experience as part of this study tour and both companies offer a completely different tourism experience. On return you will complete a marketing plan for one of the businesses.

(note: an alternative study tour destination may apply)

Accounting and Financial Statements

An important part of business is to be able to understand accounting and the impact this has on a business. This interesting module prepares you to be able to explain the nature of accounting and accounting concepts; explain and classify transactions according to their effect on the expanded accounting equation; and prepare financial statements for an entity as part of the business process of tourism.

Cruise Ship Tourism

The cruise ship industry is not just growing in New Zealand, but also worldwide. Learn about the development of this major industry, the profile of cruise passengers and discuss the perceived value of cruising for the customer and the destinations. This practical application will see you establish customer needs, compare cruise companies, and quote prices.

Human Resources

All successful tourism businesses understand the importance of having great people on the team. You will learn about the key elements that make up Human resources, from recruitment and induction through to appraisals and performance management. This module prepares you prior to your study tour will you will hear from the HR Manager of three major tourism companies.

Customer Service Sales Strategy

This module covers the importance of having a customer service strategy and how to develop one.

Study Tour Two – Queenstown

In Queenstown you will visit three major tourism companies, each offering a different experience for tourists. AJ Hackett will share what it is like to be a leading adventure tourism company and how they recruit, induct and train the hundreds of staff they employ. Real Journeys is an iconic Queenstown company and offers a large product range. Hear from their management team about their recruitment strategy across a large range of roles and locations. Skyline Skyrides will also share their customer service strategy and how they manage to stay focused on delivering an outstanding customer experience. On your return from Queenstown, you will be able to take the knowledge you have learnt to complete a Queenstown destination & human resources project based on the companies you have visited.

Workplace Practice

This is the final module for those not on an internship. It includes the following components:

  • Effective teamwork and managing conflict
  • Optional International Study Tour to a South Pacific Island
  • Industry familiarisation report
  • Presentation of a tourist destination
  • Preparation, participation and reflection on the job fair
  • Evaluate a tourism business and make recommendations for future growth


Reduced Cost Option

This option may be available at a reduced rate through Youth Guarantee funding if you are 19yrs or under at start of course and do not hold a qualification at level 3 or higher. Check if you are eligible by ringing a campus close to you. Limited spaces apply and may not be available at all campuses.

Two Study Tours - Middle Earth and Queenstown

Two study tours are included in this Diploma and will bring alive everything you have learnt. Visit and hear from the best of the industry, and come back inspired.

Job Fair

Our exclusive job fairs will allow you to be interviewed by industry employers from a range of companies. As a Diploma student you get a golden ticket to the job fair, which gives you first choice of the employers you really want to meet.

Internship opportunity

You will be presented with both domestic and international paid internship opportunities in the tourism industry. Internships are for 12 weeks minimum (nearly all are permanent positions) and replace the last 8 weeks of your Diploma. They are a great way to start your career. Please note that internship and other work experience opportunities are subject to meeting attendance requirements and successful academic completion. In addition, acceptance into any of our courses does not guarantee acceptance into any internship opportunities including Walt Disney World. Interview criteria by each employer applies.

International Study Tour - optional

This study tour will see you flying to a South Pacific island to experience international tourism operators, from transport and accommodation to attractions and activities.

Mentoring & Coaching

You will have your own personal mentor and coach throughout the course that meets with you every six weeks for a one-on-one meeting to discuss your goals, talk employment and ensure you are work ready.

Inspiring Trainers

Enjoy being inspired by our trainers who have stories from all over the world. Their knowledge and experience will give you the skills you need, and get you excited about all the career options available. Their experience ranges from being overland tour-guides in Africa, flight attendants in Dubai, hotel consultants in Asia, event planners in Hawaii, travel agents in the UK, to cruise ship directors in the Bahamas. All of our trainers are trained to give you the ultimate learning experience.

Add A Degree In Just 2 Years

Once you have completed your Diploma you can then complete a Bachelor of Applied Management majoring in Tourism Management in just 2 years instead of 3 with Otago Polytechnic in Dunedin.

Experience New Zealand

This New Zealand study tour could take you to places such as Rotorua, Queenstown or an other tourist destination. You may see spectacular geysers and bubbling mud pools, or get to explore Te Papa, soak in a hot pool, go bungy jumping, jet boating or luging. This three day study tour is included in the cost of the course and will see you experiencing every part of the tourism industry from accommodation, and transportation through to attractions and activities.

Connected Plus

We want you to stay connected - Free wifi with no limits, and Free Office 365. You will be able to connect to Microsoft Office at any time, in any place, on any device. Update your CV or access your emails while enjoying a hot chocolate in a café. However you use it, we want you to stay connected.

Fun Events

Campus life includes many different exciting themed events. One day you may be traversing the city in an ‘Amazing Race’, or competing in a campus ‘Glee’ competition, or theming the campus for a fundraising event such as SPCA. Your time with us creates long lasting friendships and the opportunity to experience teamwork, and develop leadership skills.

Small Classes

You won't be a number or get lost in a crowd at the New Zealand School of Tourism. Small classes of around 22 means trainers will know your name and want to ensure your success every step of the way. We have had students who have started on a Level 2 course and gone right through to completing a Level 5 diploma, because of the support and encouragement of the training team. Academic success is a focus for us.

Industry Learning

You will enjoy learning what the industry wants you to know. The airline, travel, tourism, and hotel industries are all involved in our programmes which are interactive and up to date. Experience the fun of being part of the worlds most exciting industry.


  • New Zealand Certificate in Tourism Level 3 with strands in Tourism and Travel
  • New Zealand Certificate in Tourism Level 3 with strands in Aviation (not included in reduced length course marked with an **)
  • New Zealand Certificate in Tourism Level 4
  • New Zealand Diploma in Tourism & Travel Level 5
  • New Zealand School of Tourism Certificate - Tourism, Travel & Airline Industry
  • New Zealand School of Tourism Certificate - Tourism, Hotel and Conference & Events
  • New Zealand School of Tourism Diploma - Tourism & Travel
Specialist Certificates:
  • Go Rentals Specialist Certificate
  • Hobbiton Movie Set Tours Specialist Certificate
  • Accor Hotel Group Specialist Certificate


Year 1

At start of course applicants must:

  • Be a minimum of 17 years of age.
  • Have NCEA Level 2 (60 credits) plus NCEA Level 1 (80 credits) OR equivalent unit standards, course of study or work experience deemed equivalent.

If you do not meet the above criteria please contact the campus directly to discuss.

Year 2

At start of Year 2 applicants must:

  • Have fully completed Year 1
  • Have achieved a high level of attendance in Year 1

Note: an entry assessment may be required at end of Year 1. This is to determine your ability to read and understand textbooks and ability to write an essay.

International Students

All international students must:

  • be a minimum of 18 years of age at the start of all courses.
  • completed Secondary School offshore or New Zealand Year 12 or equivalent work experience
  • have English language proficiency as outlined in the International pages on this website


Once you have graduated from this qualification you have two options:

    • You are ready to seek employment so talk to us about opportunities through internships and our Job Fairs.
    • Or enrol in the Bachelor of Applied Management degree at Otago Polytechnic where your diploma from New Zealand School of Tourism will be credited to the first year of the degree programme. You can complete up to two majors as follows:
      • Tourism Management
      • Event Management
      • Sales and Marketing
      • Human Resource Management
      • Strategic Management
      • Business Transformation & Change
      • Sports Management
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