• Conference and Events
    and Hotel/Hospitality

    Level 5


    Start Date

    16 JUL 2018
    04 JUN 2018
    16 JUL 2018
    16 JUL 2018
    30 JUL 2018
    Not Available
    Not Available
    Not Available
    16 JUL 2018
    20 AUG 2018
    Not Available
    Not Available
    Not Available
    Not Available
    Not Available
    Not Available

    End Dates

    10 APR 2019
    10 APR 2019
    10 APR 2019
    10 APR 2019
    30 NOV 2018
    10 APR 2019
    14 DEC 2018




    1 or 2 years

    Course Cost

    $18,222 Fees Free*

    Not Available

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 Year One - Tourism, Travel & Airline Industry Level 3, plus Tourism, Hotel and Conference & Events Level 4
 Year Two - Hotel and Hospitality Management Level 5


Check into a life changing opportunity with this two year Hotel and Hospitality Management Programme. This premium programme is designed with the aim of a career in Hotel and Hospitality management or supervisory positions.


** Important Note: courses with a start date marked with ** are a reduced length and do not include 7 weeks of aviation in year 1. Please contact your local campus for more details.


Year 1 - Tourism, Travel & Airline Industry Level 3


Career Opportunities

Explore all the different options available to you in the diverse and exciting world of Tourism. Learn more about the many options a career within an airline, cruise line, major hotel group, tourist attraction, travel agency or coach tour company could offer you. Our employment modules such as First Impressions, Who am I?, Stepping Stones, CV Writing, and Interview Skills ensure you will be work ready.

Communication & Customer Service

In tourism everyday is different and unique. You will get to meet tourists from all over the world such as America, England and Europe. Learn communication and customer service skills in this fun and interactive module that will ensure you are able to offer a first class experience to all our visitors.

Uniquely New Zealand

Learn how Aoterora and Middle Earth offers visitors a breath taking experience with stunning scenery, such as our glaciers and lakes through to our geothermal landscapes, and beautiful beaches. There is everything from adventure activities such as bungy jumping, through to walking in untouched alpine valleys, encountering whales, dolphins, and unique wildlife, while enjoying food and world-class wines. You will quickly become a New Zealand specialist, able to sell our country to all who come to visit.


Learn how to sell river cruising in Europe, walking the Great Wall of China, or camel trekking in Egypt. Regardless of your role in the travel and tourism industry, understanding the purpose and concepts of selling is absolutely essential. During this module you will discover the characteristics of successful sellers and learn how to sell effectively.

World Geography

To be world ready you will need to know what countries have to offer tourists. This module will see you wanting to pack your bags and get your passport ready to go as you learn about attractions such as Disneyland, Statue of Liberty, Leaning Tower of Pisa and Safaris in Africa. Be able to pin point countries on a map within seconds, calculate the time and impress people with your travel knowledge as you prepare for a career that could take you all over the world.


Discover the global language of tourism. All over the world airlines, airports, accommodation, travel agencies and more use the same terminology. Whether you are in New Plymouth, New York or New Delhi, in this module you will learn the universal codes and terminology of one of the world’s largest industries.

Maori Tourism

Our Maori Culture is what makes us unique to the world. Enjoy learning about Maori Culture, greetings and phrases, myths and legends, attractions and activities that you can share to ensure visitors can enjoy an authentic Māori cultural experience.

Computer Reservations Systems

Book yourself and your friends on flights to London, Paris and New York. Become a pro with Amadeus, an airline, hotel and car rental computer reservations system used by many of the leading travel agencies in New Zealand. Every airline is at your fingertips with availability in real time. Where in the world will you be travelling?


Ever wanted to know more about the golden beaches of Tropical North Queensland, the famous theme parks on the Gold Coast, or about the fabulous shopping in Melbourne? Learn this and more as you gain knowledge about what Australia has to offer visitors. This module will see you wanting to travel to Australia if you haven't been and to go back for another look if you have been before.

Tourism Presentations

Presenting tourism products like an African safari, a Hilton hotel, or even a cycle tour in Barcelona to groups of people, is a much sought after skill of many employers. In this module you will research a tourism product, and learn how to present it to a group of people. Even if you have never presented before, we give you the support, tools, strategies and the practice to be able to stand confidently and promote your tourism product to an audience.

Year 1 - Tourism, Hotel, Conference & Event Planning Level 4

Running a Successful Event

Not only will you learn the very important detail, such as how to create a run sheet for an event or determining what audio visual requirements are needed, you will also learn about how to build those very important client relationships to enable you to develop a successful career.

Venue and Site Visits

Investigating venue options and understanding the requirements for a variety of functions, events and conferences gives you the big picture of the vast array of different areas that you could be involved in when working in this sector.

Sponsorship for a conventions and incentives industry project

This module has you looking at who might be a potential sponsor for a conventions and incentives industry project. It looks at how to prepare and present an offer to potential sponsors.

Marketing Plans

This really interesting module covers how to establish marketing objectives and prepare a budget for a marketing plan, while also developing a programme for implementation.

Legal and Financial Matters

Learn about the legal and taxation laws you need to be aware of when working with clients and how to prepare a budget for a convention or special event.

Effective Communication and Client Relationships

As any role in this industry involves working closely with clients, it is important to develop strong communication and sales strategies. The on going relationship with the client is vital and therefore this modules covers what you need to do to deliver excellent customer service.

Environmental Sustainability

How important is it to clients that your organisation is environmentally sustainable? Learn how environmental sustainability relates to the conventions and incentives industry and the effects a conventions and incentives industry project can have on the environment.

Year 2 - Diploma in Tourism & Travel Level 5

The Business of Hospitality and Tourism

Explore the relationships in the tourism sector and look at factors influencing operations at both a national and international level.

Conference and Events within a Hotel or Hospitality Environment

This module explores the processes involved in securing conferences, hotel requirements and the behind the scenes organization that ensures the delivery of a professionally delivered event in a hotel.

Key Principles in Human Resources

Learn about people management and look at the process involved in employing staff, staffing levels and on-going training. We also look at some of the issues hotels face to ensure the guests experience is guaranteed.

Marketing and Distribution

Explore the basic principles of marketing such as segmentation and target markets, and apply these to the hotel industry. Also look at how hotels use tourism distribution networks to help sell their product and remain competitive in today's market.

Customer Service

In this module you explore both the theoretical and the practical side of customer service. Look at standards of customer service across different hospitality business models, expectations and the variety of guests needs.

Food and Beverage

This module explores standards and expectations for F&B operations, as well as the role of the supervisor. Look at the role of a hotel bar manager and the relevant legislation. Complete the required written work needed to earn a bar managers license.

Leadership and supervisory skills

Discover the demands and responsibilities of leadership, as well as the different techniques used and understand the impact of different leadership styles.


Optional Paid Internship for 30 Credits
  • At a hotel within New Zealand
  • Hamilton Island - Australia
  • Broadmoor Resort - USA
  • Walt Disney Resort - USA
  • Panorama Mountain Resort - Canada
  • Four Seasons Resort Whistler - Canada


Hotel and Hospitality Management Practices 

This is taught on campus and includes:

  • Teamwork and managing conflict
  • Analyse human resources within the hotel industry
  • Plan, develop and run an event
  • Compare and analyse hospitality venues and present findings


Hotel and Hospitality Tour

Experience and compare what New Zealand has to offer in guest experiences in a range of accommodation properties from backpackers through to four star hotels. See behind the scenes and hear from Hotel Management.

Reduced Cost Option

This option may be available at a reduced cost through Youth Guarantee funding if you are 19yrs or under at start of course and do not hold a qualification at level 3 or higher. Check if you are eligible by ringing a campus close to you. Limited spaces apply and may not be available at all campuses.

Experience New Zealand

This New Zealand study tour will take you to places like Rotorua, Wellington, Nelson or Queenstown. Appreciate the spectacular steaming geysers and mud pools, explore Te Papa, soak in a hot pool, go bungy jumping, jet boating or luging. This three day study tour is included in the cost of the course and to be eligible, you simply need to be on track for graduation and be meeting the attendance requirements.

Connected Plus

We want you to stay connected - Free wifi with no limits, and Free Office 365. You will be able to connect to Microsoft Office at any time, in any place, on any device. Update your CV or access your emails while enjoying a hot chocolate in a café. However you use it, we want you to stay connected.

Mentoring & Coaching

You will have your own personal mentor and coach throughout the course that meets with you every six weeks for a one-on-one meeting to discuss your goals, talk employment and ensure you are work ready.

Inspiring Trainers

Enjoy being inspired by our trainers who have stories from all over the world. Their knowledge and experience will give you the skills you need, and get you excited about all the career options available. Their experience ranges from being overland tour-guides in Africa, flight attendants in Dubai, hotel consultants in Asia, event planners in Hawaii, travel agents in the UK, to cruise ship directors in the Bahamas. All of our trainers are trained to give you the ultimate learning experience.

Job Fair

Our exclusive job fairs will allow you to be interviewed by industry employers from a range of companies. As a Diploma student you get a golden ticket to the job fair, which gives you first choice of the employers you really want to meet.

Distinction Student

Are you wanting to be the best, and have the travel and tourism industry recognise your abilities? The New Zealand School of Tourism offers top performing students the opportunity to gain a Distinction award and be recognised as a Distinction student at our prestigious graduation.

Fun Events

Campus life includes many different exciting themed events. One day you may be traversing the city in an ‘Amazing Race’, or competing in a campus ‘Glee’ competition, or theming the campus for a fundraising event such as SPCA. Your time with us creates long lasting friendships and the opportunity to experience teamwork, and develop leadership skills.

Small Classes

You won't be a number or get lost in a crowd at The New Zealand School of Tourism. Small classes of around 22 means trainers will know your name and want to ensure your success every step of the way. We have had students who have started on a Level 2 course and gone right through to completing a Level 5 diploma, because of the support and encouragement of the training team. Academic success is a focus for us.

Industry Learning

You will enjoy learning what the industry wants you to know. The airline, travel, tourism, and hotel industries are all involved in our programmes which are interactive and up to date. Experience the fun of being part of the worlds most exciting industry.

Internship opportunity

You will be presented with both domestic and international paid internship opportunities in the tourism industry. Internships are for 12 weeks minimum (nearly all are permanent positions) and replace the last 8 weeks of your Diploma. They are a great way to start your career. Please note that internship and other work experience opportunities are subject to meeting attendance requirements and successful academic completion. In addition, acceptance into any of our courses does not guarantee acceptance into any internship opportunities including Walt Disney World. Interview criteria by each employer applies.


  • New Zealand Certificate in Tourism Level 3 with strands in Tourism and Travel
  • New Zealand Certificate in Tourism Level 3 with strands in Aviation (not included in reduced length course marked with an **)
  • New Zealand Certificate in Tourism Level 4
  • New Zealand Diploma in Hotel & Hospitality Management Level 5
  • New Zealand School of Tourism Certificate - Tourism, Travel & Airline Industry
  • New Zealand School of Tourism Certificate - Tourism, Hotel and Conference & Events
  • New Zealand School of Tourism Diploma - Hotel & Hospitality Management

Specialist Certificates

  • Go Rentals Specialist Certificate
  • Hobbiton Movie Set Tours Specialist Certificate
  • EventsAIR Rising Star Programme
  • Accor Hotel Group Specialist Certificate


At start of course applicants must:

  • be a minimum of 17 years of age.
  • have NCEA Level 2 (60 credits) plus NCEA Level 1 (80 credits) OR equivalent unit standards, course of study or work experience deemed equivalent.

If you do not meet the above criteria please contact the campus directly to discuss.

At start of Year 2 applicants must:

  • have fully completed Year 1
  • have achieved a high level of attendance in Year 1

Note: an entry assessment may be required at end of Year 1. This is to determine your ability to read and understand textbooks and ability to write an essay.

International Students

This option is not available to international students. Please select from one of our other exciting 2 year Diploma options.


Once you have graduated from this qualification you have two options:

    • You are ready to seek employment so talk to us about opportunities through internships and our Job Fairs.
    • Or enrol in the Bachelor of Applied Management degree at Otago Polytechnic where your diploma from New Zealand School of Tourism will be credited to the first year of the degree programme. You can complete up to two majors as follows:
      • Tourism Management
      • Event Management
      • Sales and Marketing
      • Human Resource Management
      • Strategic Management
      • Business Transformation & Change
      • Sports Management

Fees Free policy applies. Click here for details. 

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