• Management
    Hotel & Hospitality Option

    Level 4-6


    Start Date

    09 AUG 2021
    09 AUG 2021
    30 JUL 2018
    Not Available

    End Dates

    18 AUG 2023
    18 AUG 2023
    30 NOV 2018




    1 or 2 years

    Course Cost

    NZD $22,889 Fees Free*


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*Fees Free policy applies. Click here for details.
 Year One - Tourism, Hotels & Resorts Level 4 OR Tourism, Hotel and Airline Operations Level 4, Hotel and Hospitality Management Level 5
 Year Two - Hotel and Hospitality Management Level 6


Do you want to take your interest in hotel and hospitality management all the way to the top? This comprehensive programme puts you on a path to a management or supervisory position in the hotel and hospitality industries and beyond.  

In addition to hospitality and hotel industry specific modules, the programme will also equip you with highly transferable skills such as Business Development and Management Marketing & Sales, Customer Service, and Team Leadership. You’ll graduate with the confidence that comes with knowing that you have an impressive CV and are ready to kickstart your career. 

Year 1 includes our Tourism, Hotels & Resorts Level 4 option which will take you on a study tour in New Zealand as well as teach you valuable hospitality skills. In the second half of the year you’ll progress on the Level 5 Diploma which will see you taking off on a Hotel and Hospitality Study Tour in NZ and an optional Study Tour to the Whitsundays and Hamilton Island, Great Barrier Reef. 

In year 2 you’ll continue mastering the Hotel & Hospitality Industry with a Level 6 Diploma covering Strategic Leadership and Designing a Hospitality Business, as well as accessing NZ and international internships or learning more about the hospitality workplace. 



Year 1


Tourism, Hotels & Resorts Level 4

  • New Zealand Attractions and Activities
  • Hobbiton Movie Set Tours
  • Eco-Tourism, Adventure Tourism & Maori Tourism
  • Special Interest Tourism
  • Festivals, Cultural and Sporting Events in New Zealand
  • Promoting Tourism Destinations
  • Inbound Tourism Groups
  • Hotel & Hospitality Operations
  • International Hotels and Resorts
  • Hotel Brands in NZ
  • Hotel Conference and Events Operations
  • Hotel Food and Beverage Operations
  • Hotel Reservations Software
  • Non Alcoholic and Alcoholic Beverages
  • Becoming a Barista - Cafe and Barista Service
  • Wine Knowledge
  • Employment in Tourism
  • Delivering Excellence in Customer Service
  • Security, Health & Safety and Risk Management
  • Leadership within Teams.

Hotel & Hospitality Management Diploma Level 5

  • The Business of Hospitality and Tourism
  • Reception and Housekeeping Services within the Hotel Industry
  • Conference & Events within a Hotel or Hospitality Environment
  • Marketing and Sales
  • Accor Hotel Exclusive Module
  • Human Resources
  • Food and Beverage Operations
  • The New Zealand Hotel and Hospitality Industry

Workplace Practices

This includes:

  • Creating the Guest Experience
  • Business Planning
  • Produce a Business Plan for a Food &
  • Beverage Operation
  • Unit Standards 4646 and 16705 required for a Bar Managers licence

Year 2


Hotel & Hospitality Management Diploma Level 6

  • The Future and Trends of Hospitality and Tourism
  • Leadership Principles
  • Communication and Marketing in Hospitality
  • Business Performance
  • Hospitality and Tourism Financial Management
  • Design a Hospitality Business
Optional Paid Internship for 30 Credits

We organise this with companies such as:

  • Hotels in New Zealand
  • Hamilton Island – Australia
  • Broadmoor Resort – USA
  • Walt Disney Resort – USA
  • Panorama Mountain Resort – Canada
  • Four Seasons Resort Whistler – Canada


Workplace Practices

This includes:

  • Hotel Management Simulation
  • Change Management
  • Sales and Distribution in Hospitality Creating the Guest Experience


Experience New Zealand

This New Zealand study tour will take you to a tourist destination like Rotorua, Wellington or Queenstown. Explore the different types of accommodation on offer and experience some of New Zealand's best tourism attractions and activities.

Hospitality Skills

Learn valuable skills around food and beverage service, making and serving beverages and speciality coffees. These are great skills to have if you want to gain a part time role while you are studying. 

Hotel and Hospitality Study Tour in NZ

Get ready to go on tour. Experience and compare what New Zealand has to offer in guest experiences in a range of accommodation properties from backpackers through to four star hotels. See behind the scenes and hear from Hotel Management on the challenges they face in today’s market and how they manage the day to day operations. This four day tour will have you seeing and staying at a range of accommodation properties in a major tourist destination.

Hotel and Hospitality Study Tour to the Whitsundays and Hamilton Island, Great Barrier Reef - optional

On this four day study tour you will fly to the Whitsundays, staying at Airlie Beach where you will compare the different styles of accommodation and all the activities available. Then take a day trip to Hamilton Island to meet management and view the different roles and employment opportunities available. Interviews will be given to those interested in working on Hamilton Island. (Additional costs for International Study Tour).

Connected Plus

We want you to stay connected - Free wifi with no limits, and Free Office 365. You will be able to connect to Microsoft Office at any time, in any place, on any device. Update your CV or access your emails while enjoying a hot chocolate in a café. However you use it, we want you to stay connected.

Inspiring Tutors

Enjoy being inspired by our tutors who have stories from all over the world. Their knowledge and experience will give you the skills you need, and get you excited about all the career options available. Their experience ranges from being overland tour-guides in Africa, flight attendants in Dubai, hotel consultants in Asia, event planners in Hawaii, travel agents in the UK, to cruise ship directors in the Bahamas. All of our tutors are trained to give you the ultimate learning experience.

Mentoring & Coaching

You will have your own personal mentor and coach throughout the course that meets with you every six weeks for a one-on-one meeting to discuss your goals, talk employment and ensure you are work ready.

Fun Events

Campus life includes many different exciting themed events. One day you may be traversing the city in an ‘Amazing Race’, or competing in a campus ‘Glee’ competition, or theming the campus for a fundraising event such as SPCA. Your time with us creates long lasting friendships and the opportunity to experience teamwork, and develop leadership skills.

Small Classes

You won't be a number or get lost in a crowd at The New Zealand School of Tourism. Small classes of around 22 means tutors will know your name and want to ensure your success every step of the way. We have had students who have started on a Level 2 course and gone right through to completing a Level 5 diploma, because of the support and encouragement of the tutoring team. Academic success is a focus for us.

Industry Learning

You will enjoy learning what the industry wants you to know. The airline, travel, tourism, and hotel industries are all involved in our programmes which are interactive and up to date. Experience the fun of being part of the worlds most exciting industry.

Job Fairs

Our exclusive job fairs will allow you to be interviewed by industry employers from a range of companies. As a Diploma student you get a golden ticket to the job fair, which gives you first choice of the employers you really want to meet.

Internship opportunities

You will be presented with both domestic and international paid internship opportunities in the industry. Internships are for 12 weeks minimum (nearly all are permanent positions) and replace the last 8 weeks of your Diploma. They are a great way to start your career. Please note that internship and other work experience opportunities are subject to meeting attendance requirements and successful academic completion. In addition, acceptance into any of our courses does not guarantee acceptance into any internship opportunities including Walt Disney World. Interview criteria by each employer applies.


  • New Zealand Certificate in Tourism Level 4
  • New Zealand Diploma in Hospitality Management Level 5
  • New Zealand Diploma in Hospitality Management Level 6


  • Hobbiton Movie Set Tours Specialist Certificate
  • New Zealand School of Tourism Certificate - Tourism, Hotels & Resorts
  • New Zealand School of Tourism – Hotel and Hospitality Management Level 5
  • EventsAIR Rising Star Programme
  • Accor Product Knowledge


Year 1

At the start of the course applicants must:

  • have either NCEA Level 3, or University Entrance, or completed a Level 3 Certificate in Tourism or Travel or have equivalent knowledge and skills.
International Students
  • All international students must be a minimum of 18 years of age on day 1 of your course (as per code of practice requirements)
  • 4 years of secondary school or equivalent work experience
  • English Language Proficiency as outlined in the International pages on this website

If you do not meet the above criteria please contact the campus directly to discuss.

Year 2

At start of Year 2 applicants must:

  • have fully completed Year 1 and have a qualification in travel or tourism Level 5
  • have achieved a high level of attendance in Year 1

Note: an entry assessment may be required at end of Year 1. This is to determine your ability to read and understand textbooks and ability to write an essay.

International Students

All international students must:

  • be a minimum of 18 years of age at the start of all courses.
  • completed Secondary School offshore or New Zealand Year 12 or equivalent work experience
  • have English language proficiency as outlined in the International page on this website


Once you have graduated from this qualification you are ready to start your career! Talk to us about opportunities through internships and our Job Fairs.

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