• Hotel & Hospitality
    Management Diploma

    Level 5


    Start Date

    14 JUN 2021
    14 JUN 2021
    14 JUNE 2021
    30 JUL 2018
    14 JUN 2021
    16 AUG 2021
    14 JUN 2021
    14 JUN 2021

    End Dates

    18 MAR 2022
    18 MAR 2022
    18 MAR 2022
    30 NOV 2018
    18 MAR 2022
    13 MAY 2022
    18 MAR 2022
    18 MAR 2022




    32 weeks

    Course Cost

    NZD $9,552

    NZD $19,890 + $1250 Course Fee

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If you want to set yourself up for a career in hospitality, hotels or resorts, this Diploma is for you. Along with an understanding of what’s involved with running food and beverage operations and hotels, you’ll gain a broad range of skills including business development, leadership and culture, and sales and marketing, which transfer across a variety of careers. In addition, our industry partnerships could even see you working in the industry before you graduate.  


The Business of Hospitality & Tourism

Explore the relationships in the tourism sector and how hospitality fits into the mix. Look at all the factors that impact on success in the industry, at both a national and international level.

Food and Beverage Operations

Learn how to manage a successful F&B operation from both a management and financial perspective, looking at key areas such as stock control, legislation, alcohol distribution and budget control.

The New Zealand Hotel and Hospitality Industry

Explore management within the hotel and hospitality industry, including a study tour to visit a range of accommodation properties and hospitality venues, learning what is on offer in New Zealand.

Reception and Housekeeping Services within the Hotel Industry

Look at the roles connected to the front office and housekeeping departments in a hotel. Learn to use a reservation system, how to analyse forecasted occupancy levels and the financial impact, and understand the standards for maintaining rooms and communicating with guests and colleagues. 

Conferences & Events within the Hotel and Hospitality Industry

Explore the domestic and international conference and incentives industry, looking at how hotels promote themselves, the role of the conference and banqueting manager, and spend time visiting a variety of conference facilities preparing quotes for potential clients.

Marketing and Sales

Look at the factors that influence marketing, reviewing marketing strategies employed by hospitality, and the use of electronic media. Explore the role of the Business Development Manager and then prepare your own sales presentation to promote a hotel. 

Leadership and Culture

Look at leadership styles and communication skills, how to manage conflict, effective teamwork and the influence that values and culture have on a workplace. This module is especially useful for those wanting to work in supervisory or management positions. 

Creating the Guest Experience

Explore customer service in depth, looking at standards across different hospitality businesses along with the expectations and variety of guests needs. You’ll also examine different methods employed by hotels to create the perfect guest experience. This module includes an optional international study tour which is self-funded, where you will be visiting, experiencing and comparing customer service standards offered in a range of hotel and hospitality operations in Australia. 


Produce a Business Plan for a Food and Beverage Operation

Develop a business plan, which includes finding a location, choosing the products, sourcing items, staffing requirements, menus, pricing, budgets and a marketing plan. This module includes Unit 4646 and 16705 which are required to operate as a Bar Manager. 


Domestic Students

All applicants must:

  • have a qualification in travel or tourism Level 4
  • have achieved a high level of attendance in previous courses undertaken

Note: an entry assessment may be required. This is to determine your ability to read and understand textbooks and ability to write an essay.

International Students

All international students must:

  • be a minimum of 18 years of age at the start of all courses.
  • completed Secondary School offshore or New Zealand Year 12 or equivalent work experience
  • have English language proficiency as outlined in the International page on this website


Full time and in person. Classes start at either 9am or 1pm each day for four hours. You need to have time before or after class to complete class work.


Hotel and Hospitality Tour

From backpackers to four-star hotels, you’ll experience and compare what New Zealand has to offer in guest experiences in a range of accommodation properties. See behind the scenes and hear from Hotel Management. 

Job Fair

Our exclusive job fairs will allow you to be interviewed by industry employers from a range of companies. As a Diploma student you get a golden ticket to the job fair, which gives you the first choice of the employers you really want to meet. 

Mentoring & Coaching

You will have your own personal mentor and coach throughout the course that meets with you every six weeks for a one-on-one meeting to discuss your goals, talk employment and ensure you are work ready.

Fun Events

Campus life includes many different exciting themed events. One day you may be traversing the city in an ‘Amazing Race’, or competing in a campus ‘Glee’ competition, or theming the campus for a fundraising event such as SPCA. Along the way you’ll make lasting friendships, gain team experience and develop your personal leadership skills.  

Industry Learning

You will enjoy learning what the industry wants you to know. The airline, travel, tourism and hotel industries are all involved in our interactive and up to date programmes, so you can experience the fun of being part of the world’s most exciting industry while gaining work-ready skills. 

Inspiring Trainers

Enjoy being inspired by our trainers who have stories from all over the world. Their knowledge and experience will give you the skills you need, and get you excited about all the career options available. Their experience ranges from being overland tour-guides in Africa, flight attendants in Dubai, hotel consultants in Asia, event planners in Hawaii, travel agents in the UK, to cruise ship directors in the Bahamas. All our tutors are trained to give you the ultimate learning experience. 

Connected Plus

We want you to stay connected, so you’ll get access to free Wi-Fi with no limits, and free Microsoft Office 365 so you can access your emails and update your CV at any time, in any place, on any device. 


  • New Zealand Diploma in Hospitality Management Level 5
  • New Zealand School of Tourism Diploma in Hotel & Hospitality Management
  • EventsAIR Rising Star Programme
  • Industry Specialist Certificate


The highly transferable skills gained in this programme can open doors to a variety of careers, while building your confidence, self-awareness, and communication skills to help you stand out from the crowd. 

  • Business Development 
  • Business Management 
  • Budgeting 
  • Planning 
  • Reception 
  • Customer Service 
  • Call Centre 
  • Sales 
  • Negotiation 
  • Upselling 
  • Food Safety & Hygiene 
  • Marketing Coordination 
  • Social Media Coordination 
  • Digital Marketing 


  • Conference & Event Management 
  • HR (Entry level) 
  • Property Management 
  • Barista 
  • Teamwork 
  • Leadership 
  • Administration 
  • Self-management 
  • Communication 
  • Café & Restaurant Service 
  • Client/Account Management 
  • Initiative 
  • Multi-tasking 


From here some of the learning you have completed in this diploma could be recognised as a part of the Tourism & Hospitality Management Degree*.

As a graduate you will have access to our extensive employment network and automatic entry to our exclusive job fairs. For more information get in touch with our sales team.

*Fees Free policy applies. Click here for details.
*Degree subject to NZQA approval.

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