• Travel and Tourism
    Management Diploma
    Level 5 (Two Year)

    Level 5


    Start Date

    09 AUG 2021
    09 AUG
    09 AUG 2021
    30 JUL 2018
    09 AUG 2021
    09 AUG 2021
    09 AUG
    09 AUG

    End Dates

    18 AUG 2023
    18 AUG
    18 AUG 2023
    30 NOV 2018
    18 AUG 2023
    18 AUG
    18 AUG
    18 AUG




    2 years

    Course Cost


    NZD $22,889

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 Year One - Travel, Tourism & Airline Industry Level 3, plus Tourism, Hotel & Airline Operations Level 4
 Year Two - Tourism & Travel Level 5


Open the door to a world of exciting possibilities with this two year Travel & Tourism Management Programme. This premium programme is designed with the aim of a career in tourism management or supervisory positions.

In year 1 we start by training you in the many different areas of the industry such as airline, airport, cruise companies, hotel, tourist attractions, travel agency, iSITE and event management. This will provide you with skills and knowledge to make decisions about which area of the industry interests you the most.

Year 2 is an exciting year with the course focused on Walt Disney World  in the first three weeks and then on five top New Zealand tourism companies. Two study tours are included and students will visit Hobbiton, and Waitomo Adventures in the North Island, and Skyline Skyrides, Real Journeys and AJ Hackett Bungy in the South Island. This gives students the opportunity to meet management and learn about the operational side of these businesses.

Modules such as Human Resources, Marketing, Accounting, Sales Strategies, and Workplace Practices give students knowledge and skills for the future.

** Important Note: courses with a start date marked with ** are a reduced length and do not include 7 weeks of aviation in year 1. Please contact your local campus for more details.


Year 1 - Travel, Tourism & Airline Industry Level 3

Career Opportunities

Learn more about the many exciting options a career within an airline, cruise company, hotel, tourist attraction, travel agency or iSITE could offer you.

Employment Modules

Want the edge over others that are applying for the job that YOU want? Raise your chances of success with our dedicated employment modules. Professional CV writing, creating outstanding first impressions, role-playing interview skills and strategic job hunting.

Communication, Customer Service &

Discover the secrets of effective communication, outstanding customer service and selling. Employers want these skills and we bring these together in a fun and interactive way that will ensure your confidence.

Uniquely New Zealand

Find out why Aotearoa and Middle Earth are seen as a journey into paradise.  Learn about Pure NZ with our breath-taking scenery, adventure activities, through to walking in untouched alpine valleys, encountering whales, dolphins, and unique wildlife, while enjoying food and world-class wines.

World Geography

A good understanding of the world is important if you want to succeed in the travel and tourism industry. During this module you will learn all about world geography, the location of countries, locations of some of the major world attractions, various time zones for different countries and some of the different weather patterns that occur on this planet.

Maori Tourism

Our Maori Culture is what makes us unique to the world. We discover the role and importance that Maori Culture plays in the tourism industry and includes looking at Māori cultural experiences, tour packages, attractions and activities as well as authentic souvenirs and manaakitanga.

Computer Reservations Systems

Become a pro with Amadeus, an airline and hotel computer reservations system as used by many of the leading Travel Agencies in New Zealand. Every airline is at your fingertips with availability in real time. Book yourself on flights and hotels all over the world like London, Paris and New York. Where in the world will you be travelling?

Year 1 - Tourism, Hotel & Airline Operations Level 4

Experience New Zealand

This New Zealand study tour could take you to places such as Rotorua, Queenstown or other tourist destination. You may see spectacular geysers and bubbling mud pools, or get to explore Te Papa, soak in a hot pool, go bungy jumping, jet boating or luging. This three day study tour is included in the cost of the course and will see you experiencing every part of the tourism industry from accommodation, and transportation through to attractions and activities.

Tourism Expo

In teams you will be putting together a tourism expo that will showcase a region of New Zealand. You will have a week to plan and set this up and present to people who will visit the expo.

Airline and Airport Operations and Security

Focusing on successful airlines such as Virgin Atlantic and start up airlines such as Kiwi Air, you will learn about how airlines manage risk. Airlines and airport are all very focused on security> Learn how airlines and airports deal with the threat of terrorism and air rage.

Tourism Operations and Guiding

A study of an iconic tour guiding company from its very beginning, gives you insight into how to grow and run a successful tourism business. You also learn the skills needed to be a tour guide around a New Zealand attraction.

Travel Agency and Exclusive Modules

Travel agency operations focuses on product knowledge and sales and will result in you gaining exclusive certificates for Contiki Tours, Hobbiton Movie Set Tours, STA Travel and Singapore Airlines. These certificates will look impressive on your CV.

Hotel and Hospitality Operations

An inside look at how hotels operate and how each of the departments work together including conference and events. the project will see you putting together your own conference or event.

New Zealand Tourism Destinations

New Zealand has so much to offer and this module covers the unique areas of tourism such as outdoor activities, walking and skiing through to cycling tours and Maori tourism.

Assessment Centre Interview

Experience an assessment centre day which some employers use when interviewing candidates. Gain confidence and skills, feedback and coaching. A great module.

Year 2 - Diploma in Tourism & Travel Level 5

Walt Disney World

The inclusion of Walt Disney World in the diploma means students will analyse and evaluate the beginning and growth of a world renowned tourism company, and gain an understanding of the business operations including organisational structure, roles, and suppliers.

The New Zealand Tourism Industry

New Zealand is unique and offers a range of tourism products to different markets. This component looks at the interrelationships between attractions and activities, amenities and accessibility, and analyses both a tourist destination within New Zealand in terms of its strengths and weaknesses.

Conference and Events

This growing industry – conference and events comes to life as you look at how to determine client needs and analyse and evaluate different conference and event venues in terms of their unique offering and against a client brief.

Marketing a Tourism Attraction

What is involved in marketing a tourism attraction? Given the online presence every tourism attraction needs to have, what is the best way to market and promote an attraction?

Study Tour One – Hobbiton Movie Set Tours & Waitomo Adventures

Experience two New Zealand iconic tourism attractions in this North Island Study tour. Meet with management from both organisations and hear their stories about the challenges they have faced in keeping their business at the forefront of the industry. Both of these companies have highly trained guides which you will experience as part of this study tour and both companies offer a completely different tourism experience. On return you will complete a marketing plan for one of the businesses.

(note: an alternative study tour destination may apply)

Accounting and Financial Statements

An important part of business is to be able to understand accounting and the impact this has on a business. This interesting module prepares you to be able to explain the nature of accounting and accounting concepts; explain and classify transactions according to their effect on the expanded accounting equation; and prepare financial statements for an entity as part of the business process of tourism.

Cruise Ship Tourism

The cruise ship industry is not just growing in New Zealand, but also worldwide. Learn about the development of this major industry, the profile of cruise passengers and discuss the perceived value of cruising for the customer and the destinations. This practical application will see you establish customer needs, compare cruise companies, and quote prices.


Human Resources

All successful tourism businesses understand the importance of having great people on the team. You will learn about the key elements that make up Human resources, from recruitment and induction through to appraisals and performance management. This module prepares you prior to your study tour will you will hear from the HR Manager of three major tourism companies.

Customer Service Sales Strategy

This module covers the importance of having a customer service strategy and how to develop one.

Study Tour Two – Queenstown

In Queenstown you will visit three major tourism companies, each offering a different experience for tourists. AJ Hackett will share what it is like to be a leading adventure tourism company and how they recruit, induct and train the hundreds of staff they employ. Real Journeys is an iconic Queenstown company and offers a large product range. Hear from their management team about their recruitment strategy across a large range of roles and locations. Skyline Skyrides will also share their customer service strategy and how they manage to stay focused on delivering an outstanding customer experience. On your return from Queenstown, you will be able to take the knowledge you have learnt to complete a Queenstown destination & human resources project based on the companies you have visited.

Workplace Practice

This is the final module for those not on an internship. It includes the following components:

  • Effective teamwork and managing conflict
  • Optional International Study Tour to a South Pacific Island
  • Industry familiarisation report
  • Presentation of a tourist destination
  • Preparation, participation and reflection on the job fair
  • Evaluate a tourism business and make recommendations for future growth


Experience New Zealand

This New Zealand study tour could take you to places such as Rotorua, Queenstown or other tourist destination. You may see spectacular geysers and bubbling mud pools, or get to explore Te Papa, soak in a hot pool, go bungy jumping, jet boating or luging. This three day study tour is included in the cost of the course and will see you experiencing every part of the tourism industry from accommodation, and transportation through to attractions and activities.

Connected Plus

We want you to stay connected - Free wifi with no limits, and Free Office 365. You will be able to connect to Microsoft Office at any time, in any place, on any device. Update your CV or access your emails while enjoying a hot chocolate in a café. However you use it, we want you to stay connected.

Mentoring & Coaching

You will have your own personal mentor and coach throughout the course that meets with you every six weeks for a one-on-one meeting to discuss your goals, talk employment and ensure you are work ready.

Inspiring Trainers

Enjoy being inspired by our trainers who have stories from all over the world. Their knowledge and experience will give you the skills you need, and get you excited about all the career options available. Their experience ranges from being overland tour-guides in Africa, flight attendants in Dubai, hotel consultants in Asia, event planners in Hawaii, travel agents in the UK, to cruise ship directors in the Bahamas. All of our trainers are trained to give you the ultimate learning experience.

Industry Learning

You will enjoy learning what the industry wants you to know. The airline, travel, tourism, and hotel industries are all involved in our programmes which are interactive and up to date. Experience the fun of being part of the worlds most exciting industry.

Fun Events

Campus life includes many different exciting themed events. One day you may be traversing the city in an ‘Amazing Race’, or competing in a campus ‘Glee’ competition, or theming the campus for a fundraising event such as SPCA. Your time with us creates long lasting friendships and the opportunity to experience teamwork, and develop leadership skills.

Small Classes

You won't be a number or get lost in a crowd at the New Zealand School of Tourism. Small classes of around 22 means trainers will know your name and want to ensure your success every step of the way. We have had students who have started on a Level 2 course and gone right through to completing a Level 5 diploma, because of the support and encouragement of the training team. Academic success is a focus for us.

Job Fair

Our exclusive job fairs will allow you to be interviewed by industry employers from a range of companies. As a Diploma student you get a golden ticket to the job fair, which gives you first choice of the employers you really want to meet.

Internship opportunity

You will be presented with New Zealand based paid internship opportunities in the tourism industry. Internships are for 12 weeks minimum (nearly all are permanent positions) and replace the last 8 weeks of your Diploma. They are a great way to start your career. Please note that internship and other work experience opportunities are subject to meeting attendance requirements and successful academic completion. In addition, acceptance into any of our courses does not guarantee acceptance into any internship opportunities. Interview criteria by each employer applies..

Add A Degree In Just 2 Years

Once you have completed your Diploma you can then complete a Bachelor of Applied Management majoring in Tourism Management in just 2 years instead of 3 with Otago Polytechnic in Dunedin.


  • New Zealand Certificate in Tourism Level 3 with strands in Tourism and Travel
  • New Zealand Certificate in Tourism Level 3 with strands in Aviation (not included in reduced length course marked with an **)
  • New Zealand Certificate in Tourism Level 4
  • New Zealand Diploma in Tourism & Travel Level 5
  • New Zealand School of Tourism Certificate - Tourism, Travel & Airline Industry
  • New Zealand School of Tourism Certificate - Tourism, Hotel & Airline Operations
  • New Zealand School of Tourism Diploma - Tourism & Travel Management
Specialist Certificates
  • Go Rentals Specialist Certificate
  • Hobbiton Movie Set Tours Specialist Certificate
  • Blue Lagoon Cruises Specialist Certificate
  • STA Travel Specialist Certificate
  • Contiki Specialist Certificate
  • Accor Hotel Group Specialist Certificate


  • be a minimum of 18 years of age at the start of all courses.
  • completed Secondary School offshore or New Zealand Year 12 or equivalent work experience
  • have English language proficiency as outlined in the International pages on this website
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