• Tourism, Airline &
    Flight Attending

    Level 4


    Start Date

    26 JUL 2021
    9 AUG 2021
    26 JUL 2021
    09 AUGUST 2021
    26 JUL 2021
    09 AUGUST 2021
    30 JUL 2018
    09 AUGUST 2021
    26 JUL 2021
    09 AUGUST 2021
    26 JUL 2021
    09 AUGUST 2021

    End Dates

    19 NOV 2021
    10 DEC 2021
    19 NOV 2021
    10 DEC 2021
    19 NOV 2021
    10 DEC 2021
    30 NOV 2018
    10 DEC 2021
    19 NOV 2021
    10 DEC 2021
    19 NOV 2021
    10 DEC 2021




    16 weeks

    Course Cost

    NZD $4,864 Fees Free*

    NZD $8,670 + $700 Course Fee

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The tourism industry offers opportunities in a variety of roles including flight attending and roles with an airline or at the airport. Once the world opens up, a flight attendant career can take you all over the country or the world, where you’ll meet people of all nationalities and enjoy the fact that every day is different. In this entry-level programme you’ll learn valuable transferable skills that tick the boxes for an airline position, but can open doors to all sorts of careers. You’ll come away confident in your communication, conflict management and problem-solving skills, deliver exceptional customer service and your presentation and grooming skills will ensure you make an incredible first impression with employers. 


New Zealand Tourism Destinations

New Zealand has so much to offer to locals and visitors alike and this module covers the unique areas of tourism such as outdoor activities, walking and skiing through to cycling tours and Maori tourism. 

Tourism Expo

In teams you will be putting together a tourism expo that will showcase a region of New Zealand. You will have a week to plan and set this up and present to people who will visit the expo. 

Crew Resource Management

Learn about effective teamwork, communication, situational awareness and decision making in emergency situations. 

People Handling

This includes how to care for children and passengers with disabilities, from boarding through to communicating effectively with them on safety information. 

Food and Beverage Service

This module will see you learning and demonstrating the skills of how to provide a food and beverage service. 

Airline and Airport Operations and Security

Focusing on successful airlines such as Virgin Atlantic and start-up airlines such as Kiwi Air, you will learn how airlines manage risk. Airlines and airports are security focused and this module covers how airlines and airports deal with the threat of terrorism and air rage. 

Singapore Airlines

A study of this airline's history, routes, fleet and in-flight service, gives you the chance to see some of the business systems and processes of a world-class airline. 

Managing conflict

Recognise the early signs of potential safety threats and learn how to confidently use procedures and strategies to deal with conflicts in any situation or business. 

Air Accidents

You will research and present on how air accidents have helped improve the way airlines operate today. This interesting module will make you very aware of the role you play as a flight attendant in the prevention of accidents. 

Aircraft safety and emergency equipment

Airlines need to carry a range of safety and emergency equipment which all crew must learn how to operate. This module gives you an in-depth understanding as to the importance of this equipment. 


4 additional weeks

These additional four weeks are for those students who have shown outstanding skills in this course and want to gain a specialist qualification in flight attending. It includes a 3-day practical in our Auckland Airport campus where our 747-service trainer and 737 cabin trainer are situated. 

Wet Water Drills

Learn and understand about the equipment carried onboard an aircraft in case of a water landing. Part of this module takes place in a swimming pool and involves a life raft and the equipment in the raft used for survival. 

Handling Emergencies and Fire Fighting

This practical module prepares you for the type of emergency you may face onboard an aircraft, including fire onboard.

First Aid and Aviation Medicine

This course will see you gain a first aid certificate and have knowledge and skills you can use should a medical emergency happen on board an aircraft.

Responsible Serving of Alcohol

This online course is essential if you are wanting to fly with Virgin Australia or Jetstar as both require this certificate should you wish to fly for them. 

Auckland Sim Experience

This 3-day trip is included in the cost of your course and gives you the hands-on experience of opening and closing a real aircraft door and overwing exit. You will evacuate down a slide, use a PA system, and complete a simulated fire exercise. 

Wings Exam

This exam allows you the opportunity to earn your wings by completing an exam on essential skills and knowledge of a flight attendant.


See below for important entry criteria


All Level 4 Certificates
  • Applicants must have either NCEA Level 3, or University Entrance, or completed a Level 3 Certificate in Tourism or Travel or have equivalent knowledge and skills.
International Students
  • All international students must be a minimum of 18 years of age on day 1 of your course (as per code of practice requirements).
  • 4 years of secondary school or equivalent work experience.
  • English language proficiency as outlined in the International page on this website.


Full time and in person. Classes are from 9am - 4pm Monday to Thursday with Friday being a half day. 


Experience New Zealand

This New Zealand study tour could take you to places such as Rotorua, Queenstown or other tourist destinations. You may see spectacular geysers and bubbling mud pools, or get to explore Te Papa, soak in a hot pool, go bungy jumping, jet boating or luging. This three-day study tour is included in the cost of the course and will see you experiencing every part of the tourism industry from accommodation, and transportation through to attractions and activities. 

Exclusive Certificates

This course can give you six specialist certificates that can really add to your CV, showing future employers your specialist product knowledge. 

Earn Your Wings

In addition for those students completing the flight attendant practicals you will also have the opportunity of gaining your IFA wings and being awarded your IFA Wings badge, something you would have worked hard to achieve and can wear with pride.

First Class Facilities

For those completing the Flight Attendant practicals, you will get three days to train in facilities that Virgin Australia and Qantas Jetconnect use for their flight attendant training. Complete an evacuation going down the 737 slide, experience pre boarding, preflight take-off and landing procedures all onboard the 737-cabin trainer. 

Connected Plus

We want you to stay connected, so you’ll get access to free Wi-Fi with no limits, and free Microsoft Office 365 so you can access your emails and update your CV at any time, in any place, on any device. 

Inspiring Tutors

Enjoy being inspired by our tutors who have stories from all over the world. Their knowledge and experience will give you the skills you need, and get you excited about all the career options available. Their experience ranges from being overland tour-guides in Africa, flight attendants in Dubai, hotel consultants in Asia, event planners in Hawaii, travel agents in the UK, to cruise ship directors in the Bahamas. All our tutors are trained to give you the ultimate learning experience. 

Mentoring & Coaching

Throughout the course you will have your own personal mentor and coach that meets with you one-on-one every six weeks to discuss your goals, talk employment and ensure you are work ready. 

Watch Etevihe's full and inspiring journey to become a flight attendant.

Fun Events

Campus life includes many different exciting themed events. One day you may be traversing the city in an ‘Amazing Race’, or competing in a campus ‘Glee’ competition, or theming the campus for a fundraising event such as SPCA. Along the way you’ll make lasting friendships, gain team experience and develop your personal leadership skills. 

Small Classes

You won't be a number or get lost in a crowd; your academic success is our focus. Small classes of around 22 means tutors know your name and want to ensure your success every step of the way. We have had students start on a Level 2 course and go right through to completing a Level 5 diploma, thanks to the support and encouragement of the tutoring team. 

Industry Learning

You will enjoy learning what the industry wants you to know. The airline, travel, tourism and hotel industries are all involved in our interactive and up to date programmes, so you can experience the fun of being part of the world’s most exciting industry while gaining work-ready skills. 


Our industry links means airlines approach us about careers (without advertising) and graduates from this qualification can also apply directly to airlines both in New Zealand and Australia. Our graduates have gained employment with airlines such as Air New Zealand, Air Nelson, Jetstar, Qantas Jetconnect, Virgin Australia, Tiger Airways, Brindabella and Emirates. Airlines also have their own criteria when recruiting flight attendants. Most airlines have a minimum age of 18 years but may prefer to recruit people who have had a few years of full time employment or customer service experience. More information can be found with the airlines or contact your nearest campus. 


The highly transferable skills gained in this programme can open doors to a variety of careers, while building your confidence, self-awareness, and presentation skills to help you stand out from the crowd.

  • Conflict Management 
  • Communication Skills 
  • Problem Solving 
  • Attention to Detail 
  • Client Relationship Management Skills 
  • Active Listening 
  • Team Building 
  • Overcoming Language Barriers 
  • Computer Literacy 
  • Employment Knowledge 
  • CV Writing 
  • Risk Management, Safety and Security (NZ Police, prison officer, health & safety office, bodyguard) 
  • Aviation Medicine & First Aid (Medical Centre Admin) 
  • Grooming (Frontline admin) 
  • Crew Resource & Management (HR roles, rostering role options) 
  • RSA  (Manager roles in F&B) 
  • Water Ditching (Ferry attendant options) 
  • Customer service  


  • New Zealand Certificate in Tourism Level 4
  • New Zealand School of Tourism Certificate - Tourism, Airline and Flight Attending
  • Hobbiton Movie Set Tours Specialist Certificate

For those completing the Flight Attendant Practicals

  • New Zealand Certificate in Aviation (Flight Attending) Level 4
  • First Aid Certificate
  • Responsible Serving of Alcohol
  • Flight Attendant with Wings Badge
4 week Flight Attending Practical's

Due to the limited number of spaces funded by the government, entry into this block course is by endorsement of the Campus Manager only and preference may be given to those enrolled on the two year Aviation and Tourism Management Programme. The Campus Manager will select which of the students that have applied will be confirmed in the programme around the week 10 mark of the Tourism, Airline & Flight Attending programme. Decisions will be made by looking at the criteria outlined in the student handbook for ‘all programmes’ as well as the student’s individual performance in the ‘Assessment Centre’ module of the Tourism, Airline and Flight Attending programme. Further criteria are as follows:
• Must have successfully completed the Tourism, Airline and Flight Attending Programme Level 4
• Must be able to gain a passport without restrictions
• Must be 18 four weeks after upon completion of the qualification
• Must be able to meet the security requirements for gaining an AVSEC card – this requires a police check and you may be ineligible if you have a criminal record.


You have a choice once you graduate from this qualification to either seek employment or complete the one-year Level 5 Diploma in Tourism and Travel. For more information on this course click on the link below:
Diploma in Tourism & Travel

*Fees Free policy applies. Click here for details.

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