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  • Hotel & Hospitality
    Management Diploma
    32 weeks

    Level 5


    Start Date

    30 JUL 2018

    End Dates

    30 NOV 2018




    32 weeks

    Tuition Fee

    NZD $19,500

    Course Fee

    NZD $1,250

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If you want a career in hospitality, hotels or resorts, this is the Diploma for you! Our industry partners both in could see you working in the industry before you even graduate. 


The Business of Hospitality & Tourism

Explore the relationships in the tourism sector and how hospitality fits into the mix. Look at all the factors that impact on success in the industry, at both a national and international level.

Food and Beverage Operations

Learn how to manage a successful F&B operation from both a management and financial perspective, looking at key areas such as stock control, legislation, alcohol distribution and budget control.

The New Zealand Hotel and Hospitality Industry

Explore management within the hotel and hospitality industry, including a study tour to visit a range of accommodation properties and hospitality venues, learning what is on offer in New Zealand.

Reception and Housekeeping Services within the Hotel Industry

Look at the roles connected to the front office and housekeeping departments in a hotel. Learn to use a reservation system, how to analyse forecasted occupancy levels and the financial impact, and understand the standards for maintaining rooms and communicating with guests and colleagues.

Conference & Events within the Hotel and Hospitality Industry

Explore the domestic and international Conference and Incentives industry, looking at how hotels promote themselves, the role of the conference and banqueting manager, and spend time visiting a variety of conference facilities preparing quotes for potential clients.

Marketing and Sales

Look at the factors that influence marketing, reviewing marketing strategies employed by hospitality, and the use of electronic media. The role of the Business Development Manager is explored and students will prepare their own sales presentation to promote a hotel.

Leadership and Culture

Look at leadership styles and communication skills, how to manage conflict, effective teamwork and the influence that values and culture have on a workplace. A really interesting module for those wanting to work in supervisory or management positions.

Optional Paid Internship for 30 Credits


Creating the Guest Experience

Explore all the elements of customer service, looking at standards across different hospitality businesses and expectations and the variety of guests needs. Also look at different methods employed by hotels to create the perfect guest experience. This module includes an optional international study tour which is self funded, where you will be visiting, experiencing and comparing customer service standards offered in a range of hotel and hospitality operations in Australia.


Produce a Business Plan for a Food and Beverage Operation

Develop a business plan, finding a location, choosing the products, sourcing items, staffing requirements, menu’s, pricing, budgets and a marketing plan. This module includes Unit 4646 and 16705 which are needed to operate as a Bar Manager


International Students

All international students must:

  • be a minimum of 18 years of age at the start of all courses.
  • completed Secondary School offshore or New Zealand Year 12 or equivalent work experience
  • have English language proficiency as outlined in the International pages on this website


Hotel and Hospitality Tour

Experience and compare what New Zealand has to offer in guest experiences in a range of accommodation properties from backpackers through to four star hotels. See behind the scenes and hear from Hotel Management.

Job Fair

Our exclusive job fairs will allow you to be interviewed by industry employers from a range of companies. As a Diploma student you get a golden ticket to the job fair, which gives you first choice of the employers you really want to meet.

Mentoring & Coaching

You will have your own personal mentor and coach throughout the course that meets with you every six weeks for a one-on-one meeting to discuss your goals, talk employment and ensure you are work ready.

Fun Events

Campus life includes many different exciting themed events. One day you may be traversing the city in an ‘Amazing Race’, or competing in a campus ‘Glee’ competition, or theming the campus for a fundraising event such as SPCA. Your time with us creates long lasting friendships and the opportunity to experience teamwork, and develop leadership skills.

Industry Learning

You will enjoy learning what the industry wants you to know. The airline, travel, tourism, and hotel industries are all involved in our programmes which are interactive and up to date. Experience the fun of being part of the worlds most exciting industry.

Inspiring Trainers

Enjoy being inspired by our trainers who have stories from all over the world. Their knowledge and experience will give you the skills you need, and get you excited about all the career options available. Their experience ranges from being overland tour-guides in Africa, flight attendants in Dubai, hotel consultants in Asia, event planners in Hawaii, travel agents in the UK, to cruise ship directors in the Bahamas. All of our trainers are trained to give you the ultimate learning experience.

Connected Plus

We want you to stay connected - Free wifi with no limits, and Free Office 365. You will be able to connect to Microsoft Office at any time, in any place, on any device. Update your CV or access your emails while enjoying a hot chocolate in a café. However you use it, we want you to stay connected.



  • New Zealand Diploma in Hospitality Management Level 5
  • New Zealand School of Tourism Diploma in Hotel & Hospitality Management
  • EventsAIR Rising Star Programme
  • Industry Specialist Certificate


From here complete a Degree in two years or start your career. As a graduate you will have access to our extensive employment network and automatic entry to our exclusive job fairs.

*Subject to NZQA approval

Key Information for Students

We recommend Pure Kitchens Ltd for Kitchens in Hamilton, and the greater Waikato.
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